burger icon
Shazam Casino Canada
Log In

Responsible Gaming

Responsible gaming is a principle founded on maintaining a conscious, controlled, and informed approach to gambling as a form of entertainment. It aims to ensure that players engage with casino activities for enjoyment while minimizing the risks associated with excessive or uncontrolled gambling behavior. At casino classic, operating through, we are committed to supporting our players in practicing responsible gaming. Our platform offers various tools and resources to help you manage your gambling activity safely and responsibly.

Risk Awareness

Understanding the potential risks associated with gambling is integral to responsible gaming. Signs that may indicate the development of a gambling problem include:

  • Frequently placing bets or playing for extended periods;
  • Preoccupation with gambling activities, including thinking about gambling when not playing;
  • Chasing losses by increasing bets to recover previous losses;
  • Neglecting personal, professional, or financial responsibilities due to gambling;
  • Borrowing money or using funds intended for essential expenses to gamble;
  • Feeling restless, irritable, or anxious when unable to gamble.

To assist you in self-evaluating your gambling behavior, please consider the following statements. Reflect honestly on how often they apply to you:

  1. Do you find yourself needing to gamble with larger amounts of money to feel the same excitement?
  2. Have you unsuccessfully tried to cut down or stop gambling?
  3. Do you feel restless or irritable when attempting to reduce gambling?
  4. Have you gambled to escape feelings of guilt, anxiety, or helplessness?
  5. Have you lied to family members or friends about the extent of your gambling?
  6. Have you jeopardized or lost significant relationships, job opportunities, or educational pursuits due to gambling?

If you answered "yes" to any of these questions, it may be an indication to seek advice or support regarding your gambling habits.

Limits & Tools

To promote responsible gaming, casino classic provides multiple tools allowing you to control your gambling activity directly through your personal account on {{DOMAIN_PLACEHOLDER}}. These include deposit limits, session time limits, and voluntary breaks.

Setting Deposit Limits

You can set daily, weekly, or monthly deposit limits by:

  1. Logging into your personal account;
  2. Navigating to the Responsible Gaming or Limits & Tools section;
  3. Selecting the deposit limits option;
  4. Entering the maximum amount you are comfortable depositing for each chosen period (daily, weekly, or monthly);
  5. Confirming your limits.

Once set, these limits will prevent you from depositing amounts exceeding your specified thresholds during the respective periods.

Time Spent Limits and Session Timers

You can also control the amount of time you spend gambling by setting session timers. This feature allows you to define a maximum duration for each gambling session after which you will be automatically logged out or reminded to take a break.

Enabling Breaks ("Time-Out")

The Time-Out function allows you to pause your gambling activity for a pre-determined period ranging from 24 to 72 hours. To enable a Time-Out:

  1. Access the Responsible Gaming section in your account;
  2. Select Time-Out and choose a duration between 24, 48, or 72 hours;
  3. Confirm your selection. During this period, you will be unable to log in, place bets, or make deposits;
  4. At the end of the Time-Out, your account access will be automatically restored.

Self-Exclusion

casino classic offers a formal procedure for temporary or permanent self-exclusion to support players who recognize the need for a more extended break or total cessation from gambling activities.

How to Initiate Self-Exclusion

  1. Log into your account on {{DOMAIN_PLACEHOLDER}};
  2. Navigate to the Responsible Gaming section;
  3. Select Self-Exclusion;
  4. Choose your preferred exclusion period, ranging from a minimum of 6 months up to a permanent (lifetime) exclusion;
  5. Read and acknowledge the terms and consequences of self-exclusion;
  6. Confirm your request to activate self-exclusion.

Consequences of Self-Exclusion

Once self-exclusion is activated:

  • You will be immediately and fully blocked from logging into your account;
  • You will not be able to place bets or participate in any gambling activities on the platform;
  • Withdrawals of any existing balance will be processed in accordance with casino classic's standard withdrawal procedures and applicable regulatory requirements;
  • Attempts to circumvent exclusion by opening new accounts or through proxy access violate our terms and may result in permanent account suspension;
  • Self-exclusion requests are binding for the selected period and cannot be revoked early.

For assistance or questions regarding self-exclusion, you may contact our responsible gaming support team as detailed below.

Support Resources

In addition to internal tools, casino classic encourages players to seek external support if they experience difficulties managing their gambling. Below is a list of reputable organizations providing confidential help and counseling services:

  • GAMCARE
    Provides confidential advice, support, and information to anyone affected by gambling problems. Services include a 24/7 helpline, online chat, and email support.
    Website: https://www.gamcare.org.uk
    Phone: +44 330 055 1800
  • Gamblers Anonymous (GA)
    A fellowship of men and women who share their experiences, strength, and hope to solve their common problem and help others recover from gambling addiction.
    Website: http://www.gamblersanonymous.org
    Meetings available globally.
  • Kahnawake Gaming Commission (for Canadian players)
    Regulatory body overseeing online gaming in the Kahnawake jurisdiction, offering resources for responsible gaming and assistance contacts.
    Website: http://www.kahnawake.com/gaming
  • Canadian Problem Gambling Helpline
    A nationwide, confidential helpline offering support and referral for problem gambling.
    Phone (24/7): 1-888-230-3505
    Website: https://www.problemgambling.ca
  • European Gaming & Betting Association (EGBA)
    Provides information and resources promoting responsible gambling practices across member operators in Europe.
    Website: https://www.egba.eu

Help for Family

Supporting a loved one struggling with gambling addiction requires patience, understanding, and appropriate guidance. The following recommendations are offered to families and friends of affected individuals:

  • Engage in open, non-judgmental conversations focusing on concern rather than blame;
  • Encourage the individual to seek professional help, such as psychotherapists specializing in addiction;
  • Suggest contacting problem gambling helplines or family support groups for advice and emotional assistance;
  • Participate together in support forums and chat groups where family members share experiences and coping strategies.

Useful family support resources include:

  • Gam-Anon
    A 12-step fellowship for families and friends of problem gamblers, offering support meetings and resources.
    Website: https://www.gam-anon.org
  • National Council on Problem Gambling (Canada)
    Provides resources for families and caregivers, as well as guidance on next steps.
    Website: https://www.problemgambling.ca

Operator's Commitment

casino classic employs a rigorous internal risk-monitoring system designed to identify patterns of potentially harmful gambling behavior. This system includes:

  • Analysis of player activity and betting patterns to detect unusual or risky behavior;
  • Automated warning messages triggered by behaviors such as excessive deposits, extended gaming sessions, or chasing losses;
  • Implementation of mandatory limits or interventions if warranted;
  • Support team readiness to proactively contact players exhibiting signs of problem gambling to offer assistance and guidance.

Such contact is conducted respectfully, confidentially, and always with the player's wellbeing as the primary objective. All procedures comply strictly with Canadian law and the regulatory requirements of the Kahnawake Gaming Commission, Malta Gaming Authority, and UK Gambling Commission under which casino classic operates.

Updates

casino classic commits to transparency and will notify players regarding any updates or changes to responsible gaming policies through the following channels:

  • Email notifications sent to registered players;
  • Visible notices via banners on {{DOMAIN_PLACEHOLDER}};
  • Updates posted on the Responsible Gaming page and related sections of the website.

This page was last updated on June 2025, with all responsible gaming provisions remaining valid and prolongated through 2025.

Contact & Feedback

For any inquiries or assistance related to responsible gaming at casino classic, please reach out to our dedicated Responsible Gaming Department through the following contact points:

  • Email: responsiblegaming@{{DOMAIN_PLACEHOLDER}}
  • Phone: Currently not available; support primarily via email and website;
  • Feedback and support requests can also be submitted using the Contact Form on {{DOMAIN_PLACEHOLDER}} under the Responsible Gaming section.

We are committed to providing timely, professional, and confidential support for all responsible gaming related matters.